Today eCommerce plays an increasingly important role in the way in which products and services are purchased. An eCommerce website can be used to market, sell and provide after-sales support to customers.
eCommerce opportunities
There are several different ways you might use eCommerce in your business.
Direct sales: If you plan to sell online, ACL 101 can help your business work out how every aspect of a transaction is handled - including order confirmation, invoicing and payment, and deliveries and returns.
Pre-sales: At ACL 101 we can help your business exploit the widespread use of the Internet to generate sales leads. Options include email campaigns or online advertising to attract visitors to your own website where you can promote your products.
Post-sales support: We can also help your organisation use the Internet to automate aspects of your customer support to reduce the number of routine customer service calls.
Ongoing commitment
It is important to understand how the website will be maintained on a day-to-day basis. There are also various marketing and security issues that need to be taken into account.
Site maintenance: Our support team can implement changes in product details, product ranges, special offers, up-to-date advertisements and sales information which all need to be maintained throughout the life of the site.
Customer feedback: It is important that the site evolves to meet the needs of your customers. ACL 101 can help your business carry out surveys and implement feedback forms to obtain customer feedback.
Marketing: No matter how well designed your eCommerce site is and how competitive your products and prices are, if the customers are unaware of its existence then you will fail to exploit its potential. Our online marketing team will make sure your business gets the message out.
Security: The Internet is fraught with risks to security. Hackers can attack systems at any time. ACL 101 will implemenat and maintain effective security controls to prevent your site from falling victim to hackers or fraudsters.